Transcripts: Frequently Asked Questions

If you've attended a class anytime after September 1998, even a non-credit class, you have a uNID! Use the 'Lookup Your uNID' tool or contact our staff at 801-581-8965 for help in retrieving your uNID.

If your last attendance was prior to September 1998, you will still order a transcript online. Follow the link that says “Don’t have a uNID” to get to the Transcript Ordering Center. Once at the Transcript Ordering Center click the “Create Account” button or sign in if you previously created an account.

An unofficial and official transcript contain the same academic information. However, an official transcript includes the Registrar’s signature, the college seal, and is printed on special security paper.

You can receive an e-transcript in as little as 15 minutes. Other orders are fulfilled as soon as possible but may take several business days.

The University of Utah has partnered with Parchment, an online transcript ordering service, to process all transcript requests.

Yes, electronic transcripts are official. They are certified PDFs that contain a digital signature and other security features. It is recommended that students check with their recipient to confirm they will accept an e-transcript before selecting this transcript option.

No. Once an order has been placed, the Registrar's Office cannot provide refunds nor change the type of transcript requested. Students are responsible for following the instructions of their recipient as well as sending the acceptable transcript type (paper vs. electronic).

No. The Registrar's Office does not mail any held for pick up transcripts. Please select the “Paper Transcript –Mailed” delivery option for transcripts required to be mailed to an institution or other organization.

Any additional document required to be sent with your transcript will need to be uploaded to an online order. These forms will not be accepted at the service window for immediate processed orders. To upload your form to your online transcript order: In Step 3 Order Details upload your document in the “Attachment (Optional)” field.  

An online order will need to be placed. Select the “Paper Transcript –Mailed” delivery option for forms requiring the Registrar/School Official signature and upload your document to your order.

You can check your order status by logging into the transcript ordering page.

At the top of the page click Order Status to track your order.

• Processing means that the order is still with your school. If your order has been in this status for more than a couple of days, you should contact your school.
• Available means your order has been processed and the recipient has received an email with a link in it to access your document. If they didn't get this email, they should check their Spam folder.
• Delivered (electronic documents) means that either the recipient downloaded the document using the link they received in the email, or, if the document was delivered to a school that is part of the Parchment network, the document is in the school's Parchment account.

Unfortunately, there is no tracking information for standard mailed transcripts. Please allow at least two full weeks for your recipient to receive and process your transcript. Once the two weeks have lapsed and they still haven’t received your document you will need to place a new order for your transcript.

Yes. The best way to give permission for another individual to pick up a transcript on your behalf is to place your order online. Once at the Transcript Ordering Center: Select to have your transcript held for pick up, then in the “recipient” field type in the name of the individual(as written on picture ID) picking up transcripts for you. Your authorized individual will need to bring photo ID in order to pick up your transcript.

Yes, courses in progress will be listed on your transcript. 

A transcript includes a complete record of your student career at the University of Utah including course names, class numbers, grades, GPA, and type of degree earned.  A transcript may also include awards received and special recognition such as Deans List or honor society membership.  A transcript will display transfer degrees and the number of credit hours accepted from other universities, but does not list grades or classes from other universities.  ACT and SAT scores that are submitted to the University of Utah are not posted on the transcript.

If the hold restricts the release of transcripts, your transcript cannot be released until the hold has been removed.  Transcripts will not be issued until all financial obligations to the University of Utah have been cleared.

The Transcripts Division accepts Visa, Master Card, American Express, and Discover. Cash, check or money orders payable to the University of Utah are also accepted. We do not accept UCards.

You are able to repeat courses at the University as long as the course is still offered by the University of Utah. The original grade will still show on your transcript; however it will not be calculated into your GPA.  For questions regarding repeated courses, please call the Registration Division at (801)581-8969.

If you are unable to go online to request a copy of your transcript and unable to come to our office, please submit a letter containing the following information to the Transcripts Division:

• Request for Official Transcript
• Full name and any prior names
• Student identification number and/or your Social Security Number
• Birth date
• Phone number or email address
• Approximate dates of enrollment
• Address where transcripts should be mailed
• Student signature and date
• Payment information ($13.00 each)

No, we cannot release your transcripts to you or a third party without your written consent.  E-mail is not a secure form of communication.  You should never give out any personal information, such as social security or credit card numbers, by e-mail.

You will need to log in to your University of Utah student account at cis.utah.edu. You may call our office to obtain your login information, 801-581-8965.  For more information about your college credit or transcript availability dates please visit the NOLS website or review the online PDF provided by NOLS.

No, students must order their own transcript.  Students can order their transcript online and have them sent directly to a third party organization.

All incoming transcripts are sent to and processed by the Admissions Office.  Please contact their office if you have questions about sending transcripts to the University of Utah and to determine if your transcript has been received.

• Admissions Office - (801) 581-8761, admisstranscripts@sa.utah.edu
  
  Mailing Address:
  University of Utah Admissions Office
  201 S. 1460 E, RM 250-S
  Salt Lake City, UT
  84112-9057